One question can make a big difference…
Over 48% of our NH veterans are over age 65. As a provider of services to older adults, you will encounter veterans and spouses/widows of veterans. Whether you are providing health care, financial counseling, caregiver services, residential care, or any other service for seniors, it is important to identify veterans and their family members. One question can and will make a big difference!
At the point of intake, ask, "Have you or a family member ever served in the military?"
When the answer is "YES," you may consider thanking them for their service. You may also then be able to find out more about your client's military history that will help you to provide the best possible services and referrals. Asking further questions will also help you to:
Read a vignette about how providers in Aging & Senior Services can make a difference!
Following are some questions that could be asked in the context of gathering information for more effective referrals and services. Pay attention to non-verbal cues, and show respect, curiosity, and empathy. Also be aware that responsiveness and effective follow-up are critical to building trust and rapport.
Portable Document Format (.pdf). Visit nh.gov for a list of free .pdf readers for a variety of operating systems.Click or touch each question to see additional information.