One question can make a big difference…
Most employers know: if you hire a veteran you will likely encounter someone with a strong work ethic and a lot of transferable skills. Those who provide employment and vocational services need to identify and engage job-seeking veteran clients and help them to highlight their strengths in ways that will appeal to civilian employers. The first step is knowing who your veteran clients are.
At the point of intake, ask, "Have you or a family member ever served in the military?"
When the answer is "YES," you may consider thanking them for their service. You may also then be able to find out more about his/her military experience in order to provide the best possible services and referrals. Asking further questions will also help you to:
Read a vignette about how providers in Employment & Vocational Services can make a big difference!
Following are some questions that could be asked in the context of gathering information for more effective referrals and services. Pay attention to non-verbal cues, and show respect, curiosity, and empathy. Also be aware that responsiveness and effective follow-up are critical to building trust and rapport.
Portable Document Format (.pdf). Visit nh.gov for a list of free .pdf readers for a variety of operating systems.Click or touch each question to see additional information.