One question can make a big difference…
Housing services providers encounter veterans, service members, and military family members, but they don't always know it. Veterans do not always identify themselves. They can be proud and stoic, and tend to be more comfortable helping others than asking for help themselves. At the same time, they may be dealing with homelessness or imminent homelessness, or other housing-related challenges. The way to ensure military-veteran applicants for housing services get the help they need and deserve is to ASK!
When an individual or family applies for housing services, ask, "Have you or a family member ever served in the military?"
When the answer is "YES", you may consider thanking them for their service. You may also then be able to help them identify and access veteran-specific housing programs, services, and benefits by asking further questions. This will also help you to:
Read a vignette about how providers in Housing & Homelessness Services can make a big difference!
Following are some questions that could be asked in the context of gathering information for more effective referrals and services. Pay attention to non-verbal cues, and show respect, curiosity, and empathy. Also be aware that responsiveness and effective follow-up are critical to building trust and rapport.
Portable Document Format (.pdf). Visit nh.gov for a list of free .pdf readers for a variety of operating systems.Click or touch each question to see additional information.